Download audio transcripts in usable format
Allowing transcripts (captions) to download in a usable format would be extremely helpful. And allowing us to download to a vtt file that we can't use is kind of a bait and switch--big disappointment.
We do user experience test sessions and market research interviews where we need to go back and refer to what participants actually said and get pull quotes. It's a painstaking process to have to go back through each video.